Why Parents Choose Private Schools in Uganda
Introduction
Assumptions have often been made about what
parents are looking for in the school they select for their children but there
has been little evidence to support these assumptions. Uganda National
Association of Private Schools and Institutions (UNAPSI) looked into the
reasons behind the drift away from public schools in Uganda and asked what parents
really think of our schools. To remain competitive in today’s complex
school marketplace, it is essential for private schools to identify their core
audiences, understand why their audiences chose their school, and become
knowledgeable about what their audiences value about their school. We have
partnered with some schools across the country, seeking answers to these very
questions.
The Program was designed to address three major
questions:
1.
What are the family background factors that influence selection of a private or
public school?
2.
What are the economic factors that influence selection of a private or public
school?
3.
What are the perceptions of schools that parents have that may shape their selection
of private or public schools?
A Critical Observation
While private schools and institutions
may be different genres of education, these two groups of educational
institutions share many similarities,
from pricing and financial aid models to curriculum development. We believe
that strong research can strengthen an organization in making sound strategic
decisions and that it needs to be an essential core function of a private
school.
What is important to
Families when Choosing a Private School
Families consider many factors when selecting a school for
their child/children. Parents where asked which factors were most important in
selecting a school and the following attributes were considered by parents:
- Academic
Reputation
- Access
to Faculty
- Athletic
programs
- Attractiveness
of campus
- Cleanliness
of the School Facilities
- Distance
from my home
- Opportunities
to participate in extracurricular activities
- Overall
cost to your Family
- Personal
attention given to students
- Quality
of academic facilities (Library, labs, classrooms)
- Quality
of extracurricular facilities on campus
- Safety
of the school environment
- Small
class size
- The
area / setting surrounding the school campus
- Utilization
of technology
- Value
for the cost
Relationship of the
Attributes
Before we examine which attributes are the most important,
we looked at the correlations of these questions. Questions correlated with
each other indicate parents answered them similarly and, as a result, several
common themes emerged.
·
Cost –
Value for the cost, overall cost to your family
·
Extracurricular
Activities – Quality of extracurricular facilities on campus, athletic
programs, opportunities to participate in extracurricular activities
·
Physical
Environment – Attractiveness of campus, quality of academic facilities
(library, labs, classrooms), the area/setting surrounding the school campus,
cleanliness of the school facilities, safety of the school environment,
utilization of technology
·
Attention,
Focus on Student – Personal attention given to students, small class size,
access to faculty
Parents indicated personal
attention given to students was the most important school attribute when
choosing a school. Note that small class size and access to faculty questions
that were highly correlated are also very important. Parents highly value that
their child will be attended to and cared for and loved in ways that are
basically an extension of the family unit. Parents often write in responses to
this question and responses such as “nurturing” and “friendly” are common. A
good bet for any marketing message is to find ways to communicate to parents
that they will attend to and care for the child / student.
Academic reputation is the second
most important attribute to parents. Parents who pay for the private school
experience have certain expectations of the school. This attribute is likely
measured by parents in terms of college placement or preparatory placement at
the next level.
Safety of the school environment
is an attribute that is also very important to parents. Parents want their
child to be safe and if faced with alternative situations that they thought
were less safe, this attribute resulted in being very important to parents.
Value for the cost and quality of
academic facilities are the rest of the attributes that were very important to
parents. The other nine attributes were moderately important.
Which Information Sources Are Most Influential When Choosing a Private
School
Parents are influenced by a
variety of information sources, from word of mouth to the website. It is
important to know what sources are most effective in influencing the school
choice decision. We asked parents to indicate the importance of the following
information sources in making a decision to enroll their child a given private
school.
·
Campus tour
·
Contact with alumni of the school
·
Contact with parents whose children attend the
school
·
Contact with students who attend the school
·
On-campus meetings with school staff
·
Open house
·
Print advertising
·
Referral from a previous teacher/educator
·
Referral from a professional colleague
·
Referral from a realtor
·
Referral from civic organization
·
School-developed print publications
·
School Web site
·
Written follow-up communication from school
Relationship of the Information Sources
We looked at the correlations of
these information sources to gain insight into how parents rated them. The
following were key findings;
- School Communications – Campus tours, school
developed print publications, school web site, written follow up
communication from the school, open house, on campus meeting with school
staff
- Attendees & Former School Attendees – Contact
with parents whose children attend the school, contact with students who
attend the school, contact with alumni
- Referrals – Referral from a realtor, referral from a
professional colleague, referral from civic organization, referral from a
previous teacher/ educator.
Retention Intentions
Retention is an important issue
facing any private school. We all know that it is more cost effective to keep
current students attending the school than to replace a student who leaves the
school. We asked parents to share with us whether it was their intent – at the
initial point of enrollment – to keep their child enrolled at the private
school of choice through the final grade the school offers. Our results
indicate that most parents intend for their child to remain at the school
through the final grade the school offers. Nearly 80% of parents considered
more than one school, about one-fifth of parents only considered one school.
Again, the market place is competitive. Understanding how to differentiate your
school from the competition is crucial.
Repeat or Returning Customer
It is important to understand if
your school is marketing to an audience who is already familiar with private
schools and already leaning toward that choice for his or her child or if your
audience is new to the private school market. Parents with different
backgrounds may be influenced by different messages.
Uganda
National Association of Private Schools and Institutions
www.ugandaprivateschools.blogspot.com